Skip to main content
Subscription management

You have returned from the customer portal

Here is what to know about invoices, renewal, plan changes, cancellation, and support.

Invoices

The relevant Avensio invoice for your subscription is sent to you automatically by email.

A separate Avensio invoice is sent for each billing period.

The Stripe customer portal may show Stripe payment records. For your accounting records, use the Avensio invoice sent by email.

Automatic renewal

Your subscription renews automatically unless it is cancelled before the end of the current billing period.

If you cancel your subscription, access remains active until the end of the already paid billing period.

Plan changes

Plan changes are not currently handled inside the customer portal.

To switch plans, cancel the current subscription and start a new subscription for another plan after the current paid term has ended.

For cancellation, use the customer portal or the cancellation function on this website.

Withdrawal declarations are available only where applicable, before successful payment and before access is provisioned. If a confirmed request is eligible, the confirmation page shows the withdrawal action.

Manage your subscription again

To open the customer portal again, use the management link from your activation email.

If that link has expired or is no longer available, request a new customer portal link by email confirmation.

Request customer portal link Cancel subscription on this website
Support

Questions about your subscription?

For questions about your subscription, invoices, plan changes, cancellation, or access, contact support.

Support email: support@jsonld.avensio.de

Contact Support